Refund policy
At AromaFoam.store, customer satisfaction is our highest priority. We are committed to providing premium mini coffee frothers and innovative coffee accessories designed to improve your daily coffee experience. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Free Return & Refund Policy
We proudly offer a 30-day free return and refund policy for eligible products purchased directly from our website.
You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a return:
The item must be unused or lightly used
The product must be returned in its original packaging
Proof of purchase or order confirmation is required
The item must not show signs of misuse or intentional damage
2. Free Worldwide Returns
AromaFoam.store provides FREE return shipping worldwide for approved returns.
Once your request is approved, our customer support team will provide detailed instructions regarding the return process.
3. Refund Processing
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be issued to the original payment method
Refund processing may take 5–10 business days depending on your payment provider or financial institution
4. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us immediately and provide:
Your order number
Photos of the issue
A brief description of the problem
We will resolve the issue promptly at no additional cost.
5. Non-Returnable Items
The following items may not be eligible for return:
Gift cards
Final sale items
Customized or personalized products
Products damaged due to misuse
6. Contact Information
AromaFoam.store
6246 Headquarters Rd
Courtenay, Canada
Phone: (258) 338-3741
Email: support@AromaFoam.store
Website: https://AromaFoam.store